I’m a former forensic firearms examiner for the Royal Canadian Mounted Police (RCMP). I know what it’s like to be a happy and an unhappy ballistics systems customer.

Click on image above to download ALIAS Customer bill of rights PDFI’ve heard too many unhappy stories in this business, and that's why I'm proud to say our company is guided by a Customer Bill of Rights that I hope you'll download and share with your law enforcement colleagues.

As an ALIAS customer, you have the right to:

• Receive a prompt, polite response to inquiries, suggestions and problems
• Get help with strategic planning so ALIAS serves you now and in the future
• Be confident that your budget estimates for ALIAS systems will not be thrown into disarray by hidden or surprise charges
• Count on technology that does not grow ineffective through indifference
• Own and control your ballistics data
• Rely on non-proprietary database technology that lets you share your ballistics data and collaborate with other law enforcement agencies
• Choose from a range of support plans, including a zero-cost option, versus “one size fits all” pricing
• Get prompt, knowledgeable support from a trained technician
• Be treated fairly and never feel abused or ripped off by a company with a monopolistic attitude

Our bottom line is that at Pyramidal Technologies, we promise to treat you like a valued customer and a forensic professional. If we don’t, contact me. I’ll set things straight.

(Mike Barrett is President & CEO of Pyramidal Technologies Inc., makers of ALIAS, the next generation in forensic ballistics.)