Five annual ALIAS support options

Choose the level of support
that's right for your organization

Pyramidal Technologies provides you and your organization with a flexible range of annual ALIAS support service options rather than a "one size fits all" offering.  You can define your preferred annual support level based on available internal resources, mission critical requirements, the need for service availability, risk profile, financial resources, and then choose the appropriate ALIAS support option.

ALIAS Platinum Support Plan

ALIAS Platinum Service Plan provides your organization with maximum support coverage. This robust level service integrates all ALIAS support options including VIP support, highest priority exclusive Platinum response, 24/7/365 hardware service coverage and 24/7/365 telephone and online technical support with ALIAS product support notifications.

ALIAS Gold Support Plan 

ALIAS Gold Support provides enhanced coverage to help you maintain higher service availability. ALIAS Gold Support features include hardware service during extended business hours, telephone and online technical support during extended hours, software releases and updates, access to self-help tools and ALIAS product support notifications, as well as additional specialized services, including VIP support.

ALIAS Silver Support Plan  

ALIAS Silver Support covers telephone and online technical support, software updates, access to self-help tools and ALIAS product support notifications. Also included with ALIAS Silver Support are the faster response times than Bronze Support, including faster shipping of basic replacement part components you need to maintain your ALIAS system.

ALIAS Bronze Support Plan

ALIAS Bronze Support covers telephone and online technical support, software updates, access to self-help tools and ALIAS product support notifications. Also included with ALIAS Bronze Support are the basic replacement part components you need to maintain your ALIAS system where defective components are exchanged on a "Time & Materials" basis when service availability is not critical.

ALIAS Zero-cost Support

Zero-cost support is for organizations with available internal technical resources to carry out in-house repairs.  Zero-cost support customers can still open up an ALIAS support ticket should the need arise, although your zero-cost support ticket will be prioritized with requests by ALIAS customers who purchased service contracts.